Privacy Statement

      Last Modified: September 4, 2024

The Youth Enrichment Program (YEP) understands the importance of protecting your privacy. We want to make sure you understand how your information is collected and used by YEP. This privacy statement (“Privacy Statement”) describes what information we collect about you, including when and how we collect it; how we use it; with whom we may share it; and what choices you have regarding our use of your information.

This Privacy Statement applies to all information collected through your communications with YEP, whether electronic, written, or oral. Information collected through websites (“sites”), electronic mail (“email”), or QuickBooks Online (“QBO”) that include a link, or to this Privacy Statement; as well as any other information about you that we may collect offline or receive from third-parties (collectively, sites, email, QBO, offline or third-party information are referred to as the “Services”). By accessing our Services or providing your information to us, you accept and agree to the practices described in this Privacy Statement.

This Privacy Statement describes our privacy practices.

What types of personal information we collect about you

When you engage with YEP, visit, or use our services, we collect a variety of information. In general, the type and amount of information we collect on you will depend on how you choose to interact with YEP. For instance, if you are a parent contacting us for assistance, we will need different information to assist you than if you are simply making a donation.

Information collected that identifies you as an individual or information which is linked or linkable to you as an individual, will collectively be referred to throughout this Privacy Statement as “Personal Information” including contact information, demographic information, health, and financial information.

The categories of information 

The categories of information collected can include: contact information, demographic information, sensitive personal information, and financial information. These categories are explained further below. Subject to confidentiality requirements, and for the sole purpose of assisting YEP with its mission, some of these categories of information may be shared with third parties.

Contact Information and Preferences. We may request contact information such as your name, mailing address, telephone number, e-mail address, and social security number.

Demographic Information. We may request limited demographic information such as your gender, age, marital status, geographic location. We may also use publicly available data or to supplement this information.

Financial Information. If you enroll your child(ren) in YEP or make a donation to YEP, we will collect payment information such as your credit card number to process your transaction. We may also collect the name of your employing company, if you would like for that company to make a matching donation. We may use a third-party payment service to process payments made through the Services. We will retain your credit card information only for as long as necessary to process the transaction.

How we collect personal information about you

YEP may collect Personal Information in a variety of instances. For example, we may collect information about you in the following circumstances:

Donations. If you make a donation to YEP, we will collect Personal Information from you that may include: your name, address, telephone number, and/or email address so that we can send you a receipt and thank you for your donation. We may also collect limited financial information to process your donations.

Employment or Volunteer Participation. If you seek employment with YEP or volunteer with YEP, we will collect information related to your role. For instance, we will collect employment history information if you submit a resume to YEP. If you are volunteering and have contact with our children, we may ask many personal questions and in most cases, we request a background check.

Third-party Fundraising Campaigns, Promotions, or Events. We may use or interact with third-parties to conduct fundraising campaigns, promotions, or events, including online platforms such as Give for Good. In this instance, we may receive access to donor reports which includes donor name, contact information and donation amount. We also may receive your Personal Information if you respond to a cause-related marketing campaign or other promotion benefitting YEP that is conducted by a corporate partner. 

Social Media Interfaces. If you elect to connect your social media account to your Site account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles; in addition, if you log-in to our website using your social media account, use a “like” button or use other social media features while visiting our website, those social media companies may collect information about you. Your interactions with social media companies and the use of their features are governed by their privacy policies.

How we may use your personal information

We and our service providers may use Personal Information for the following purposes:

Mission Delivery and Support Operations. We will use your Personal Information to respond to your inquiries and to provide you with the information, resources, and support services you request. We may use your Personal Information to help us better understand the individuals we serve, to better communicate with you, and to better serve you and your community with relevant programs, services, and information. We may also use your Personal Information to develop, evaluate and improve our programs and services. For instance, we may contact you with a survey seeking voluntary feedback on services you have received.

We may use your Personal Information to keep you informed about YEP related news developments, to notify you of YEP’s services that may be of interest to you, to invite you to upcoming YEP events, to request voluntary time or monetary contributions to YEP, or to request your participation in a YEP event.

Targeted Fundraising. We may use certain information (name, address, telephone number or e-mail information, date of birth, gender, dates of service, department of service information, etc.) to contact you for the purpose of raising money for YEP, but any such communication will provide you with the opportunity to opt-out of receiving such future communications. If you reengage with YEP without indicating your intent to opt-out, we will re-subscribe your email to ensure that you do not miss out on YEP updates. You are free to opt-out of fundraising solicitations and your decision will have no impact on your ability to receive services from YEP.

With your consent. In addition to the other uses described in this section, we may also use your information as you expressly authorize us to do so.

With whom we may share your personal information

YEP shares Personal Information with its service providers and other third-parties that assist YEP in furtherance of its mission. Information is only shared with third-parties pursuant to confidentiality requirements. In furtherance of our mission, your Personal Information may be shared with the following categories of third parties: service providers, mission collaborators, referring organizations, volunteers, individuals in whose name you donated, or immediate family members (memorial donations), grant funders and others with your consent or as required by law.

Referring Parties. If you were referred to YEP, we may also report back to your referring organization regarding your usage of YEP programs and services or to coordinate services.

Volunteers. We may share limited personal information, such as contact information, with volunteers who are assisting YEP and who require the information as part of their duties. Volunteers who are entrusted with personal information execute confidentiality agreements with YEP prior to receiving any such information.

Social Media. If you engage with YEP on a public, social media platform, you may be sharing your Personal Information with your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. By connecting your YEP account with your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media provider’s privacy policy. Please note that any information you post within these public forums or social media pages may become public and may be read, collected, and used by anyone. Please exercise caution when deciding whether to disclose your Personal Information in these forums.

Memorial and Honor Giving. You may choose to honor someone by making a donation in their name. Once your gift is received and you have requested a notification be sent to the honoree or family, YEP will send a card to the honoree or family acknowledging your gift. The amount of money donated through memorial or honor donations is kept confidential, but the individual (or their immediate family in the case of a memorial donation) may be provided with the name and address of those individuals who have donated in honor of their loved one, whether in the card itself or at the request of the honoree or family.

Your Consent. In addition to the other disclosures described in this section, we may also disclose your information as you expressly authorize us to do so.

Our data security protections

We seek to use reasonable organizational, technical, and administrative measures reasonably designed to secure the information to protect Personal Information within our organization. We incorporate industry standard security controls (like firewalls) and protocols (like SSL/TLS) to create a site that is resistant to standard internet-based threats. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the ‘Contact Us “section below.

Retention

YEP retains Personal Information that we receive for as long as necessary to fulfill the purpose(s) for which the information was collected, to provide our services and products, to pursue legitimate business purposes, to enforce our agreements, and comply with all applicable laws.

Your privacy options and access

Contact Preferences and Restrictions. We respect your privacy and recognize that you may wish to limit the ways in which we contact you and/or share your Personal Information, including for fundraising purposes. An “Unsubscribe” button will be provided at the bottom of each email marketing communication sent by YEP, so that you may opt out of further email communications. However, we will continue to send transaction-related emails regarding our relationship and the services you have requested. If you later reengage with YEP without indicating your intent to opt-out, we will re-subscribe your email to ensure that you do not miss out on YEP updates. YEP offers the following options for restricting use and disclosure of your Personal

Information:

1. Do not contact me by postal mail.
2. Do not contact me by telephone.
3. Do not contact me by e-mail.
4. Do not contact me at all.

You may also be able to limit the frequency of postal mail. To inform us of any desired restrictions, please email us with your request. We will honor the request in accordance with timelines set forth in applicable law. Please note that if you opt-out of receiving e-mails but later reengage with YEP without indicating your intent to opt-out, we will resubscribe your email to ensure that you do not miss out on updates. We may also still send you important administrative messages, from which you cannot opt-out.

To Request a Copy of your Personal Information. Subject to applicable law, you may have the right to obtain confirmation regarding whether YEP processes Personal Information about you and/or to request access to and receive information about the Personal Information that we maintain. To make such a request, please email your request to yep@yep-la.org

In your request, please make clear what Personal Information you would like to review. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable, consistent with applicable law,

Subject to applicable law, you may also have the right to object to the processing of your Personal Information, and have the information blocked, anonymized, or deleted, as appropriate. Please note that in cases of deletion, limited personal information will remain to document the request. The right to access Personal Information may be limited in some circumstances by local law. To exercise these rights, please email yep@yep-la.org.

Subject to applicable law, although YEP makes good faith efforts to provide individuals with access to their Personal Information, there may be circumstances in which YEP is unable to provide access, including but not limited to: where the information would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the information is subject to legal privilege. If YEP determines that access should be restricted in any instance, we will endeavor to provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, YEP will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

Notices and Disclosures

Links to Third-Party Websites. Our Services may contain links to third-party websites, whose privacy practices may be different from YEP’s. This Privacy Statement does not address, and we are not responsible for, the privacy, information, or other practices of any third-parties, including any third-party operating any website or service to which the Services link. Links to other sites do not imply YEP’s endorsement of the products, services, privacy, or security practices of those websites. In addition, YEP is not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, QBO, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Sites or our Social Media Pages.

Information on Third-Parties. If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.

Contact us

Privacy Questions and Communication Preferences. If you have any questions about this Privacy Statement, or if you wish to update or correct your personal information, change your communication preferences, or limit communications, please contact us at:

Telephone: 318-865-0749

Postal Mail:

Youth Enrichment Program (YEP)

ATTN: Security and Privacy Requests

4700 Line Avenue, Suite 207 Shreveport, LA 71106

E-mail: yep@yep-la.org

Privacy Rights. Subject to applicable law, you may have the right to obtain confirmation regarding whether YEP processes Personal Information about you, request access to your Personal Information, delete your Personal Information remove and/or receive information about the Personal Information that we maintain. To make such a request, please email yep@yep-la.org

Security Breach or Fraud Notification. If you witness or become aware of any suspected privacy or security breach of YEP constituent data (i.e., mishandling, theft, loss, or improper disclosure of personal information) or potentially fraudulent activity, please call 318-865-0749.

Updates to this privacy statement

YEP may modify this Privacy Statement at any time. When changes are made, we will update the “last modified” section at the top of our Privacy Statement. Your use of YEP’s Services following these changes means that you accept the revised Privacy Statement.